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Refund Policy
Last updated: August 11, 2026
Placeholder policy with a 7-day / not-yet-downloaded default — a common approach for instant-access digital goods. Adjust the window and conditions below to whatever you actually want to offer, and check it meets your local consumer-law requirements (in some regions, digital goods have mandatory refund/cooling-off rules).
1. Digital products
Lessons, packs, levels, bundles, and course access on Learn To Read Online are digital products delivered instantly upon purchase. Because access is granted immediately, refund eligibility works a little differently from physical goods.
2. Refund window
- You may request a full refund within 7 days of purchase for web access, provided the lesson or level has not been substantially completed.
- Printable PDF packs may be refunded within 7 days of purchase provided the PDF has not yet been downloaded.
- Membership plans may be cancelled at any time; cancellation stops future billing but does not refund the current billing period, except where required by law.
3. Not eligible for refund
- Purchases where the printable PDF has already been downloaded.
- Purchases where the majority of a lesson, level, or course has already been completed.
- Requests made after the applicable refund window above.
4. Accidental or duplicate purchases
If you were charged twice for the same item, or purchased the wrong level/pack by mistake, contact us — these are corrected regardless of the window above.
5. How to request a refund
Email us at learntoreadonline@outlook.com with your receipt email and the item purchased. We aim to respond within 2 business days, and approved refunds are returned to your original payment method within 5–10 business days.